The future of work is shifting away from antiquated, Industrial Age models that focused on lowering labor costs and increasing output and is transitioning towards digital business models that create new revenue opportunities, simplify the customer experience and streamline internal operations. The latest wave of RPA is bringing forth greater interplay between humans and robots, creating new opportunities for employees to broaden their skill sets while delivering a torrent of value to the companies they work for. 

RPA is being applied extensively across a wide range of industries, from optimizing billing and scheduling in healthcare to enabling telecommunications companies to manage large, unstructured data sets to streamlining regulatory compliance in financial services. As use cases for robotic process automation (RPA) continue to expand, the initial focus on productivity and cost savings will be replaced using software robots to complement humans in their work processes and deliver even greater benefits.  

As RPA applications continue to evolve and mature, repetitive work processes will automatically be handed off to robots through voice or text triggers, enabling employees to focus on higher-value cognitive activities.  

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